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STEPS Hospitality Consultants

A proven eight-step approach that turns complex decisions into upward progress.

STEPS helps hotel and resort owners, investors, family offices, destination organizations, and strata-managed hotel properties improve performance, protect asset value, and support long-term growth. Whether you’re navigating change, planning for the future, or looking to strengthen what’s already working, STEPS provides experienced guidance to set you on the best path forward with confidence—one smart step at a time.

WHY STEPS HOSPITALITY CONSULTANTS

1. Real-world resort and hotel operating experience
​​2. Senior board and destination leadership expertise
3. Practical, commercially focused advisory approach
4. Trusted partner to owners, investors, and destinations
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Jared Sissons, STEPS founder, is a hospitality executive with 30+ years of experience

  • Resort operations and hospitality organizations, executive and board level
  • Board Chair of Tourism Squamish
  • Board Chair of Destination Osoyoos,
  • Strategic planning, stakeholder alignment, and long-term growth initiatives.
  • Operator insight and governance leadership delivers practical, commercially focused solutions for lasting value.

PROVEN LEADERSHIP
PRACTICAL RESULTS

8-Step approach
to hospitality success 

HOTEL & RESORT INVESTMENT ADVISORY

Full asset lifecycle: hotel and resort acquisitions, operational turnarounds, portfolio optimization, and exit planning.

Balances financial performance with brand, market positioning, and long-term asset value.

1

TOURISM & DESTINATION STRATEGY

Develop growth strategies, destination plans, and market positioning frameworks that strengthen competitiveness, align stakeholders, and support sustainable visitor economies.

2

STRATEGIC COMMUNICATIONS & STAKEHOLDER ENGAGEMENT

Communicate with clarity and purpose—supporting board relations, government engagement, industry alignment, and community outreach during periods of growth, change, or transformation.

3

DESTINATION & INDUSTRY REPORTING

Our team delivers high-quality annual reports, business plans, operating budgets, and accommodation tax reporting, ensuring transparency, accountability, and alignment with strategic objectives.

4

5

BRAND STRATEGY, REPOSITIONING & CAPITAL PLANNING

Rebranding, repositioning, and renovation strategies, including brand evaluations, management contract negotiations, and selecting the right brand or operating model 

6

FAMILY-OWNED HOSPITALITY TRANSITIONS

We help family-owned hotels, resorts, and tourism businesses successfully transition leadership to the next generation, balancing legacy, governance, and future growth.

7

RESORT & COMMUNITY DEVELOPMENT

From early concept through execution, we support resort, hotel, and master-planned community development, aligning vision, feasibility, market demand, and operational readiness.

8

TRAINING, LEADERSHIP & REVENUE GROWTH

STEPS designs and delivers training and development programs focused on revenue generation, commercial performance, leadership capability, and leading organizational change in hospitality environments.

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STEPS Hospitality Consultants.
Step by step strategies for helping you move forward with confidence, clarity, and results.

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